Guild Wars 2 Suffers Outage, Refuses to Restore Lost Items

Guild Wars 2 Suffers Outage, Refuses to Restore Lost Items

Posted by on Sep 22, 2012 in Commentary |

Guild Wars 2 experienced a login issue today, resulting in players getting kicked out of the game then becoming unable to log in.

I was, perhaps foolishly, buying items from the Trading Post just as the outage was occurring. I tried to buy daggers that refused to be bought. I was getting an error that prevented me from buying the items. I tried repeatedly before I got kicked out of the game.

When the servers came back up I saw that I lost 4 gold and had multiple copies of the same item.


I went to their support page [] and filed the appropriate ticket. Here’s the response:


Text version of the screenshot above:

Response GM Serendipity via Email 09/22/2012 01:56 AM

Hey there,

Thank you for contacting the Guild Wars Support Team. We experienced a brief outage which occurred between around 9PM and 11PM PDT. You may have been kicked from the game or received other connection or login related errors with the Guild Wars 2 official websites and game client during this time.

As a result of this outage, some players may have experienced a minor loss of some character progression. We apologize for any inconvenience or frustration this may have caused. Please note that customer support is unable to restore any progression or items you may have lost as a result of this issue.

Thank you for your patience and continued support. If you continue to experience an issue logging in, please update your ticket and let us know.

Best Regards,

GM Serendipity

Guild Wars Support Team

Customer john lolin via CSS Web 09/22/2012 12:24 AM

Hi support. I lost approximately 4g after the service outage today. This is after repeatedly trying to purchase an item from the in-game Trading Post.

The attached screenshot should show you the issue. I only wanted TWO of the daggers, not the multiple ones you see there. My current currency amount shows 6g. This was at 10g prior to the outage.

Please help me get the gold back. Thank you.

I now own 8 daggers, 6 of which I do not need.

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